Overview

At Moshalang Fresh Produce, we take pride in delivering fresh, high-quality produce with every order. Because our products are perishable, our refund and returns policy is limited to 24 hours after delivery. If more than 24 hours have passed since your order was delivered, we are unable to offer a refund or replacement.

To be eligible for a refund or replacement, you must notify us within 24 hours of receiving your order and provide clear photographs of the affected items. This helps us verify the issue and maintain our quality standards.

Eligibility

Due to the perishable nature of fresh produce, we do not accept physical returns of products. Instead, any claims will be assessed based on:

  • The condition of the items at the time of delivery

  • Photographic evidence provided by the customer

  • Proof of purchase or your order confirmation

Items must be unused and stored properly upon delivery.

Non-Returnable Items

Perishable goods cannot be returned once delivered, including:

  • Fresh fruits and vegetables

  • Prepared produce packs

  • Any product that by nature deteriorates rapidly

Other non-returnable items:

  • Gift cards

  • Items marked as final sale

Partial Refunds

Partial refunds may be granted in the following situations:

  • Items reported as damaged more than 24 hours after delivery

  • Products not stored correctly after delivery, resulting in spoilage

  • Orders missing sufficient evidence of damage or quality issues

Refund Process

Once we receive your request and review the information provided, we will notify you of the approval or rejection of your refund or replacement.

If approved, your refund will be processed and credited to your original payment method within 3–5 business days.

Late or Missing Refunds

If you have not received your refund after the processing time has passed:

  1. Re-check your bank or payment account.

  2. Contact your payment provider, as posting times can vary.

  3. If you have followed these steps and still have not received your refund, please contact us at info@moshalang.co.za.

Replacements

If any items are defective, damaged, or spoiled at delivery, you may request a replacement. Please email us at [your email address] with your order details and photos.

 

Need Help?

For questions or assistance regarding refunds and returns, please contact us at info@moshalang.co.za.